---
title: "Flows: Analytics"
description: "Flows: Analytics"
---
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2. [Flows](https://info.treedis.com/help.center/flows)
# Flows: Analytics
The Flows feature now includes its own analytics section, designed to give you a deeper understanding of tour performance. With this tool, you can easily track user engagement and tour completion rates.
### **Accessing Flows Analytics**
To access flows analytics: open the **Flows** add-on in your tour \> go to the **Workspace** section \> select the **Analytics** tab.
**Note:** Analytics data for Flows is powered by theTreedis engine, not Google analytics. This means you don’t need to wait up to 24 hours for updates, data appears immediately after a flow is opened or completed.
### **Flows Activity Overview**
This section displays overall statistics for all flows activities.
1. **Total views** – total number of times the flow was opened.
2. **Total unique viewers** – number of individual users who have visited the flow. Each unique viewer is counted once per device or email address used to enter the tour. If 2 users entered the tour using the same email address - these entrances will be counted as 1 unique viewer.
3. **Average duration** – average amount of time users spent in the tour.
4. **Completion rate** – represents the average percentage of flow completions, calculated from the total number of views and the respective completion statuses.
**Note:** To accurately track unique viewers, you can enable user data collection upon tour entrance. Activate the **Intro Screen** for your tour and toggle on the **Entry Lead Form**. You can choose to request either the user’s name only or both their name and email address.
### **General Analytics**
Detailed analytics are displayed in a table format. You can filter the data to show: **All** **records**, **Completed** **only**, **Not completed** **only**.
Below are the data points included in the table:
- **User Details** – displays information about each user who entered the flow. If no entry lead form was enabled on the intro screen, the user will appear as “*anonymous*”.
- **Flow Name** – title of the specific flow opened within the tour.
- **Date & Time Completed** – date (DD/MM/YYYY) and time when the flow was opened or completed.
- **Steps Completed** – indicates how many steps were completed out of the total number of steps in the flow.
- **Completion** – shows whether the flow was completed or not.
- **Time Spent** – total time users spent in the flow.
- **Platform** – displays whether the flow was opened via **Web** **browser** or **AR mode**.
### **Filters and Export Option**
You can filter the analytics data by:
- **Date range** – use the calendar to specify a time period.
- **Flow name** toview analytics for a specific flow and/or **Platform** **filter** to select between Web and AR mode.
To save the analytics, click the **Export** button. The data will be downloaded to your device automatically as a **CSV file**, containing all analytics in a structured table format.
---
If you have further questions or need assistance with the settings, please contact us at [support@treedis.com](mailto:support@treedis.com)
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